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Delivery Time: Processing Time + Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you’ve chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you’ve chosen.
Now & Later Boutique offers national shipping. The super savings option will take 10 to 15 business days, and the faster delivery will take 5 to 10 business days with an extra 1 to 3 business days of processing time for every order. If items are out of stock or on back order, shipping will take an additional 10 to 15 business days on top of the original p[rocessed time. If you have any further questions, please contact our customer service at support@nowandlater.shop.
We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays.
Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact our customer service.
If you don’t receive the parcel within this period, please contact us.
Please contact us within 8 weeks of shipment if the package does not arrive, our support team (support@nowandlater.shop) will get back to you within 24 hours.
Note: Affected by Covid-19, there will be some delay with the delivery.
If you have any problem, please contact us
Email: support@nowandlater.shop
Return and Refund Policy
To create a great trading environment and improve the services of Now & Later Boutique, Now & Later Boutique hereby issue the general policy to return and refund behavior. This Policy applies to all users/customers on Now & Later Boutique.
Accept:
Now & Later Boutique reserves the right to update the rules when necessary, and the updated version will be published on nowandlater.shop with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Now & Later Boutique immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Now & Later Boutique.
For after-sales issues, buyers should file a return & refund claim within 30 days from the delivery day.
Once the buyer submits the after-sales claim, he/she needs to provide evidence (as the clause said below) to Now & Later Boutique. If the buyer cannot provide compelling evidence in time, the Now & Later Boutique have the right to reject the refund or return the claim.
All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.
Whether the evidence is compelling or not will ultimately be determined by Now & Later Boutique.
Under Various Circumstances:
1. Not shipped after processing time
The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the order page).
2. Wrong receipt information
- If the buyer fills in the receiving information incorrectly, please contact the customer service or docking personnel in time to confirm whether the goods have been shipped.
- If there is no delivery, the buyer can update the delivery address with the correct information.
- If the goods have been shipped, the buyer needs to contact the logistics company to redeliver.
- If the refund claim is approved, the buyer must return the product at his/her own expense and upload the return tracking information in a timely manner. After Now & Later Boutique receives the returned goods without any damage, part of the order amount will be deducted as the cost of repackaging and restocking.
- If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses.
Note: In this case, Now & Later Boutique has the right to refuse the refund claim.
3. Non-Defective Products
If the buyer applies for a return and refund for non defective products the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the Now & Later Boutique receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee. Note: the Now & Later Boutique has the right to reject the refund claim under this circumstance.
4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), He/she shall contact Now & Later Boutique customer service or handle the receiver within 5 working days from the date of delivery and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it). The Now & Later Boutique may refuse the refund claim if the buyer fails to provide compelling evidence in time.
For any problem raised in the process of using the product, Buyers should contact Now & Later Boutique for communication within 30 days from the date of shipment and provide relevant pictures or videos as evidence. If the feedback time is more than 30 days from the delivered time, or the buyer provides insufficient evidence, the Now & Later Boutique may refuse the refund claim if the buyer fails to provide compelling evidence in time.
If the Now & Later Boutique agrees to a refund, the buyer shall return the goods in time and upload the tracking number. The Now & Later Boutique will refund item(s) in full upon receipt.
If the buyer agrees to resend, the buyer shall return and upload the tracking number in time. The Now & Later Boutique will reship the product upon receipt. If both parties failed to reach an agreement, the buyer shall contact Now & Later Boutique and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, Now & Later Boutique will proactively assist the buyer to get a corresponding refund.
5. Logistics issues
5.1 Invalid tracking information
If Now & Later Boutique verifies that the tracking number is incorrect, the buyer should contact us in time. Check and re-give an accurate tracking number.
5.2 Untimely tracking info updates
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), buyers should contact Now & Later Boutique customer service or docking person in time to negotiate a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
5.3 Package not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, Buyers should contact Now & Later Boutique customer service or docking staff in time
6. Others
When encounter holidays, covid-19, abnormal weather, or other abnormal situations, Buyers should contact Now & Later Boutique customer service or docking staff in time to solve the goods or logistic issues.
For any issue received, Now & Later Boutique will make a judgment based on the facts. The maximum judging time is two weeks after Now & Later Boutique intervened.
For return issues, please contact the corresponding customer service first to match the nearest warehouse.
7. Contact Us